c44km Privacy Policy

1 Introduction and Purpose of This Policy

c44km is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how c44km collects, uses, stores, and where necessary shares your personal information with third parties.

By using our website (c44km.cam), you agree to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services. If you contact us, we are ready to answer any questions you may have.

2 What Information We Collect

c44km collects only the information necessary to provide you with a safe, reliable, and personalized service. The different types of information are described below:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and contact details
• Username and password (stored in encrypted form)
• National ID card or passport details for identity verification (as part of the KYC process)

2.2 Financial and Transaction Information

• bKash, Nagad, Rocket, Upay account numbers (used solely to process transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction details related to bonuses and promotions

2.3 Platform Usage Information

• Gaming history — bet amounts, results, and session duration
• Login and logout times, and device information
• IP address and approximate location
• Browser type, operating system, and device identifier information

2.4 Communication Information

• Records of live chat support conversations
• Details of messages and requests sent by email
• Complaint and feedback information

3 How We Collect Information

c44km collects information in several ways, including:

3.1 Information Provided Directly by You

When you create an account on c44km, make a deposit or withdrawal, chat via live chat, or contact us by email — you are directly providing us with information.

3.2 Automatically Collected Information

When you use our website, certain information is collected automatically through cookies, web beacons, and similar technologies. This includes page visit data, click patterns, and time spent on the site.

3.3 Through Third Parties

For identity verification and fraud prevention, we may use the assistance of trusted third-party services. However, these parties may only process information in accordance with our instructions.

4 Purpose of Using Your Information

c44km uses your information for the following legitimate purposes:

• Account Management: To handle registration, login, password recovery, and account security.
• Transaction Processing: To complete deposit and withdrawal requests and to maintain transaction history.
• KYC and Age Verification: To meet legal requirements and to prevent services from being provided to those under 21 years of age.
• Fraud Prevention: To detect suspicious activity and to maintain account security.
• Service Improvement: To enhance the user experience and to review platform performance.
• Support: To resolve your questions and complaints via live chat and email.
• Promotions and Bonuses: To inform eligible users about offers and bonuses (with your consent).
• Responsible Gaming: To identify excessive gambling behaviour and to provide assistance.

5 Data Security Measures

c44km applies industry-standard technical and administrative measures to keep your personal information secure. Our key security measures are:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — a strong hashing algorithm is used.
• Access Control: Only authorised staff can access your information, and all access is logged.
• Regular Security Reviews: Our systems undergo regular security audits.
• Data Backup: Information is stored in secure, encrypted backups.

6 Data Sharing Policy

c44km does not sell your personal information to third parties. However, limited information may be shared in specific circumstances:

6.1 Service Provider Partners

We work with trusted partners for payment processing, identity verification, and technical support. These partners operate under strict confidentiality agreements and may use information only for the specified purposes.

6.2 Legal Obligations

We may be required to disclose information to comply with court orders, directions from government regulatory bodies, or applicable legal requirements.

6.3 Fraud Prevention

Information may be shared with relevant authorities to assist in investigations into financial crime or fraud.

6.4 Business Transfers

In the event of a business merger, acquisition, or restructuring, user information may be transferred. In such cases, the new authority will be bound to comply with the terms of this Policy.

7 Cookie Policy

Cookies and similar technologies are used on the c44km website. Cookies are small text files stored on your browser or device.

• Essential Cookies: Required for the core functionality of the website — login sessions, security tokens, and so on.
• Functional Cookies: Used to remember your preferences such as language and settings.
• Analytics Cookies: Collect anonymous data about website usage to help improve the service.

You can manage cookies through your browser settings. However, disabling certain cookies may cause some features of the website to not work properly.

8 Data Retention Period

c44km does not retain information for longer than necessary. Retention periods for different types of information are as follows:

• Account Information: Retained while the account is active. After account closure, retained for the applicable legal period.
• Financial Information: Retained for as long as required to meet legal and regulatory obligations.
• Support Records: Kept for a limited period after a complaint is resolved.
• Analytics Data: Anonymous statistics may be kept for an extended period, but contain no personal identifiers.

9 Your Rights

As a c44km user, you have the following rights:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can request that incorrect or outdated information be updated.
• Right to Erasure: In certain circumstances, you can request that your information be deleted.
• Right to Object to Processing: You can opt out of marketing communications.
• Right to Data Portability: You can request your information in a structured format.

To exercise any of the above rights, contact us by email or via live chat. We generally respond to requests within 30 business days.

10 Privacy of Minors

c44km's services are for users aged 21 and above only. We do not knowingly collect personal information from minors. If a minor has registered on our platform and we become aware of this, that account will be closed immediately and the information collected will be deleted.

If a parent or guardian believes their child has registered on our platform, please contact our support team immediately.

11 Policy Changes

c44km reserves the right to update this Privacy Policy from time to time. In the event of any significant changes:

• We will update the "Last Updated" date at the top of this page.
• For significant changes, a notification will be sent to the registered email address.
• If you continue to use the platform after the changes, you will be considered to have consented to the new policy.

We recommend that you review this Policy regularly so that you are always informed about how your information is being managed.

12 Contact

For any privacy-related questions, complaints, or requests, please contact us. Our 24/7 support team is always ready to assist you.